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Our office
Yenigün, Fevzi Paşa Blv İzmir, Türkiye — we are based in Izmir, Turkey.
Based in Izmir, Turkey
Our team is located in Izmir and ready to help you in person. Drop by our office anytime to meet us.
Elexa Office
Yenigün, Fevzi Paşa Blv, İzmir, Türkiye
You can create an account and start trading with just an email. Identity verification is optional — verify to earn a verified badge on your offers, which usually takes less than 6 hours.
We support 700+ payment methods including bank transfers, PayPal, gift cards (Amazon, eBay, etc.), mobile money, cash, and many more — across 140+ countries.
If a trade goes wrong, either party can open a dispute. Our mediation team reviews the evidence and resolves the issue fairly, typically within 24–48 hours.
Elexa currently supports Bitcoin (BTC) and Tether (USDT). More assets will be added based on community demand.